This Privacy Policy ("Policy") describes how 1eecom ("we", "us", "our"), the operator of the online sports betting and casino information platform at 1eecom.cam, collects, uses, stores, shares and protects personal data relating to users ("you", "your") who access or register on our platform.
1eecom is committed to responsible data handling. We operate in accordance with internationally recognised data protection principles and the requirements of the jurisdiction in which we hold our operating licence. This Policy should be read alongside our Terms & Conditions and our Responsible Gambling policy, both of which form part of the overall agreement governing your use of 1eecom.
By registering an account, using our services or otherwise interacting with the 1eecom platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
For clarity throughout this Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably be used to identify a living individual, directly or indirectly. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, transfer or deletion. |
| "Data Controller" | 1eecom, which determines the purposes and means of processing your personal data. |
| "Data Processor" | A third party that processes personal data on behalf of and under the instructions of 1eecom. |
| "Consent" | A freely given, specific, informed and unambiguous indication of your agreement to the processing of your personal data for a defined purpose. |
| "KYC" | Know Your Customer — the identity and document verification process we carry out to comply with anti-money laundering and responsible gambling obligations. |
| "Sensitive Data" | A subset of personal data warranting heightened protection, including financial account details, government ID numbers and data relating to health or gambling behaviour. |
Depending on how you interact with 1eecom, we may collect and process the following categories of personal data:
We collect personal data through the following channels:
Every processing activity carried out by 1eecom rests on at least one of the following legal bases:
1eecom uses your personal data for the following purposes:
| Purpose | Details | Legal Basis |
|---|---|---|
| Account management | Creating, maintaining and securing your 1eecom account and associated profile data. | Contract |
| Transaction processing | Processing deposits, withdrawals and bonus transactions accurately and securely. | Contract |
| Identity verification | Confirming your age (18+), identity and payment method ownership via KYC procedures. | Legal obligation |
| Fraud & AML prevention | Detecting, investigating and preventing fraudulent activity, money laundering and bonus abuse. | Legal obligation / Legitimate interests |
| Responsible gambling | Monitoring betting patterns to identify problem gambling indicators and applying protective measures. | Legal obligation / Legitimate interests |
| Customer support | Responding to your queries, complaints and requests via email or live chat. | Contract |
| Marketing | Sending promotional offers, bonuses and platform updates where you have opted in. | Consent |
| Platform improvement | Analysing aggregated usage data to improve platform features, performance and user experience. | Legitimate interests |
| Legal compliance | Meeting obligations to regulatory authorities, including submission of required reports. | Legal obligation |
1eecom does not sell, rent or trade your personal data to any third party for their own marketing purposes. We may share your data with the following categories of recipient only where necessary and proportionate:
We engage carefully selected third-party providers to assist with platform operation, including payment processing, identity verification, fraud detection, cloud hosting, email delivery and customer support tooling. All such providers are bound by contractual data processing agreements that restrict their use of your data to the specific services they provide on our behalf.
We may disclose personal data to competent authorities — including our licensing regulator, financial intelligence units or law enforcement agencies — where required to do so by law, court order or legitimate regulatory request. We do not make such disclosures voluntarily beyond what is legally required.
In the event of a merger, acquisition, restructuring or sale of 1eecom's business or assets, your personal data may be transferred to the acquiring entity. We will notify you via the email address on file prior to your data being subject to a different privacy policy as a result of any such transaction.
Where you request self-exclusion or are referred to responsible gambling support resources, we may share limited data (such as your name and email address) with appropriate support organisations strictly for the purpose of implementing the self-exclusion or providing assistance.
1eecom uses cookies and similar technologies (including local storage, session tokens and pixel tags) to operate and improve the platform. The main categories of cookies we use are:
You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but may limit certain personalisation features. Note that strictly necessary cookies cannot be refused as they are integral to platform security and session integrity.
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Our general retention guidelines are as follows:
When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.
1eecom implements a layered approach to data security, combining technical controls with organisational policies and staff training. Key security measures include:
While we take every reasonable precaution to protect your data, no system is completely impenetrable. You play an important role in keeping your account secure by using a strong, unique password and enabling two-factor authentication where available.
1eecom operates globally and your personal data may be transferred to and processed in countries other than your country of residence — including countries outside Pakistan — where our service providers or infrastructure partners are located.
Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection, we implement appropriate safeguards to ensure your data remains protected to the standard described in this Policy. Such safeguards may include contractual data transfer agreements incorporating standard contractual clauses, or reliance on the receiving party's participation in a recognised international data transfer framework.
By using the 1eecom platform, you acknowledge and agree to the transfer of your personal data as described in this section.
Subject to applicable law and certain limited exceptions, you have the following rights in relation to the personal data 1eecom holds about you:
You may request a copy of all personal data we hold about you, along with information about how it is used and with whom it is shared. We will respond within a reasonable period and at no charge for standard requests.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly. You can update many details directly through your account settings.
In certain circumstances — such as where data is no longer necessary for its original purpose, or where you withdraw consent — you may request deletion of your personal data. Note that legal and regulatory obligations may require us to retain certain records even after account closure.
You may ask us to restrict the processing of your data — for example while a dispute about its accuracy is resolved — meaning we store it but do not actively use it during the restriction period.
Where processing is based on your consent or contract performance and is carried out by automated means, you may request your data in a structured, machine-readable format suitable for transfer to another service provider.
You have the right to object to processing based on legitimate interests, including profiling for direct marketing. Where you object to marketing, we will cease that processing immediately and permanently.
To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We may need to verify your identity before processing your request. We aim to respond within 30 days; complex requests may take up to 90 days, in which case we will notify you of the delay and reason.
The 1eecom platform is strictly for adults. We do not knowingly collect personal data from individuals under the age of 18 — or the higher minimum age required by the operator or license jurisdiction. Age verification is a mandatory step in our registration and KYC process.
If we become aware that personal data has been collected from a person under the applicable minimum age without verifiable parental consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].
The 1eecom platform does not include outbound links to third-party websites. However, if you navigate to any external site in connection with your use of our services, please be aware that those sites operate under their own privacy policies, which may differ significantly from ours. 1eecom accepts no responsibility for the data practices of any third-party website or service.
1eecom may update this Privacy Policy from time to time to reflect changes in our data practices, service offering or applicable law. When material changes are made, we will notify registered users by email and display a prominent notice on the platform. The "Last Updated" date at the top of this page will always reflect the most recent revision.
Your continued use of the platform following notification of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you may close your account in accordance with the process described in our Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how 1eecom handles your personal data, please reach out to our team using the contact details below. All communications should be in English or Urdu.