Frequently Asked Questions

1eecom requires a government-issued photo ID to complete identity verification. A Pakistani CNIC is the most straightforward option. Alternatively, a valid passport or a driving licence is accepted. You will also need to provide a selfie or a short liveness check. Documents must be clear, unexpired and show your full name and date of birth.

No. Each person may hold only one 1eecom account. Duplicate accounts — whether registered under the same CNIC, device, IP address or payment method — are a breach of our Terms & Conditions and may result in all associated accounts being suspended. If you have forgotten your login details, use the password-reset function or contact support at [email protected].

You must be at least 18 years old to register and use 1eecom, or the higher minimum age required by the operator or licence jurisdiction. This is a non-negotiable requirement. Age is verified during the KYC process using your CNIC or passport. Any account found to belong to a person under the required minimum age will be closed immediately and any balance returned.

Click the "Forgot Password?" link on the login screen. Enter the email address linked to your 1eecom account. You will receive a password-reset link within a few minutes — check your spam folder if it does not appear in your inbox. Follow the link to choose a new password. For security, reset links expire after 30 minutes. If you still cannot access your account, email our support team.

Log in and navigate to Account Settings. Most contact details — such as your phone number or email address — can be updated directly, subject to re-verification. Core identity information tied to your KYC (legal name, date of birth) cannot be changed independently; contact our support team with a supporting document if a genuine correction is needed. We process such requests within 3 business days.

The minimum deposit at 1eecom is PKR 500. This applies across all available funding channels. There is no maximum deposit cap for verified accounts, although individual payment channels may impose their own transaction limits. We recommend checking your chosen payment method's own daily or monthly limits before initiating a large transfer.

1eecom supports a range of payment options commonly used in Pakistan, including Easypaisa, JazzCash, Raast transfers, and major bank channels associated with institutions such as HBL, UBL, Meezan Bank and Bank Alfalah. Cryptocurrency options including BTC, ETH and USDT are also available. These are referenced as familiar payment contexts only — none of these providers endorse or are affiliated with gambling services on this platform. Always confirm availability during checkout.

Processing times vary by method. Most e-wallet withdrawals (such as those routed through mobile wallet channels) are processed within 2–24 hours of approval. Bank transfers typically take 1–3 business days. Cryptocurrency withdrawals are generally processed within a few hours, subject to network congestion. Withdrawals are only released after account verification is complete. Your first withdrawal may take slightly longer due to an additional security review.

1eecom does not charge its own fees on standard deposits or withdrawals. However, your bank, mobile wallet provider or cryptocurrency network may apply their own transaction charges or exchange-rate margins, which are outside our control. We display any applicable 1eecom-side fee — if one exists for a specific method — clearly at the point of transaction before you confirm. Always review the confirmation screen before proceeding.

Withdrawals may be placed under review for several reasons: incomplete KYC verification, an active bonus wagering requirement that has not yet been met, a mismatch between your registered payment details and the withdrawal destination, or a routine fraud-prevention check. You will be notified by email if additional documentation is required. Resolving outstanding KYC requirements is the fastest way to clear a delayed withdrawal.

1eecom covers a wide range of sports with a strong focus on what Pakistani users care about most. Cricket is the flagship offering — expect full markets for Pakistan national matches, PSL/T20 franchise games, and ICC tournaments including the World Cup and Champions Trophy. Beyond cricket, we cover football, tennis, basketball, UFC/MMA, kabaddi and several other international competitions with pre-match and live in-play markets.

Live in-play betting allows you to place wagers on events that are already in progress. Odds are updated in real time as the match situation evolves — for example, a wicket falling in a PSL game will immediately shift the batting and bowling team odds. To place a live bet, navigate to the Live section, select the ongoing event and choose your market. Bets placed during live play are subject to a brief acceptance delay while odds are confirmed.

The 1eecom casino section includes live dealer games — roulette, baccarat, blackjack and game-show style titles streamed in high definition — alongside hundreds of slot titles covering classic three-reel games, modern video slots and progressive jackpots. Table game fans will also find virtual poker, teen patti variants and dice games. All casino games are available on both desktop and mobile browsers.

Yes. The 1eecom platform is fully responsive and works on all modern smartphones and tablets — Android and iOS — through your mobile browser without needing to download a separate app. The mobile interface adapts automatically to your screen size. For the best experience, use an up-to-date version of Chrome, Safari or Firefox and a stable internet connection, particularly for live dealer and in-play sports markets.

An accumulator (or "acca") combines multiple individual bet selections into a single wager. All selections must win for the bet to pay out, but the potential return is significantly higher than placing each selection separately. To build an acca on 1eecom, simply add multiple selections to your bet slip — the slip will automatically offer a combined/accumulator option. You can combine sports from different events, including cricket and football in the same slip.

New 1eecom members can claim a welcome bonus on their first qualifying deposit. The specific percentage match and maximum PKR amount is displayed on the promotions page at the time of registration, as offers are updated periodically. To receive the bonus, opt in during the deposit process. Bonuses are only available to verified accounts and are subject to the wagering requirements detailed in the full Terms & Conditions.

A wagering requirement is the total amount you must stake before bonus funds can be converted into withdrawable cash. For example, a PKR 5,000 bonus with a 20x wagering requirement means you need to place PKR 100,000 in qualifying bets before withdrawing. Your account dashboard tracks progress in real time. Different game types may contribute at different rates — sports bets often count 100% while some casino games contribute less.

Yes. 1eecom runs regular promotions for active members including reload bonuses, free spins on featured slot titles, acca insurance on selected football and cricket markets, and enhanced odds boosts around major events like ICC tournaments and PSL matchdays. Promotions are listed in the Offers section of the platform and communicated via email. Check the promotions page regularly — availability and terms vary by offer.

Bonus funds are not withdrawable until all associated wagering requirements have been completed. However, your real-money balance is always separate from bonus funds and can be withdrawn at any time, provided there are no other pending verification steps. If you withdraw real-money funds while a bonus is still active, the bonus and any accumulated wagering progress may be forfeited — review the specific promotion's terms before withdrawing.

There are a few common reasons a bonus may not appear immediately: you did not opt in before completing the deposit, the deposit amount was below the minimum qualifying threshold, the promotion had expired, or your account has a previous uncompleted bonus still active. Bonuses typically credit within 15 minutes of a qualifying deposit. If yours has not appeared after 30 minutes, contact [email protected] with your transaction reference.

1eecom uses SSL/TLS encryption on all data transmitted between your device and our servers. Sensitive financial information is tokenised and never stored in plain text. Account access is protected by secure login, optional two-factor authentication and device-recognition alerts. We conduct regular security audits and do not sell or share your personal data with third parties for marketing purposes. Full details are in our Privacy Policy.

1eecom offers a comprehensive set of responsible gambling tools accessible from Account Settings: deposit limits, loss limits, wager limits, session time limits, reality-check reminders, a cool-off period (24 hours to 30 days) and a self-exclusion programme ranging from 30 days to permanent. All limit reductions take effect immediately; increases require a mandatory 24-hour cooling-off window. Full details are on our Responsible Gambling page.

To self-exclude, go to Account Settings → Responsible Gambling → Self-Exclusion. Choose a period ranging from 30 days up to permanent exclusion, then confirm your selection. Your account will be locked immediately and all marketing communications halted. Any withdrawable balance will be returned to you via your original payment method. You may also request self-exclusion directly by emailing [email protected] — we treat all such requests urgently.

Online gambling is subject to restrictions in Pakistan under the Prevention of Gambling Act, 1977 and related regulations. 1eecom does not claim to be licensed, approved or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. This page does not constitute legal advice. Users are solely responsible for understanding and complying with the laws applicable in their jurisdiction before registering or placing any wagers.

Change your password immediately via Account Settings → Security. If you are locked out, use the "Forgot Password?" reset flow. Then contact our support team at [email protected] with your account details and a brief description of the suspicious activity. We can place a temporary hold on the account while the matter is investigated. Never share your login credentials with anyone — including family members.

If you feel gambling is negatively affecting your life, several support options are available. Your local GP or doctor in cities like Karachi, Lahore or Islamabad can refer you to addiction support services. Internationally recognised organisations — such as GamCare, Gamblers Anonymous and BeGambleAware — offer free, confidential helplines and online chat accessible from Pakistan. You can also contact 1eecom's responsible gambling team directly at [email protected].